Submit a Special Request

A special request is any change to your account that requires assistance from support. There are typically two types of special requests:

  • Account modification – A change to your existing account functions – such as verbiage, documents, and minor administrative changes.
  • Enhancement request – A suggestion for a completely new function or feature of the software.


  • We only accept special requests from Superintendents and other district-wide personnel, such as district coordinators, guidance directors, and business administrators.
  • Enhancements take time. Expect a minimum turnaround time of 1-2 months, and a maximum turnaround time of 6 months. How quickly a request is executed depends heavily on the complexity of the enhancement.

Please use the form below to submit your request.

What type of request is this?
Account modification
Enhancement request

Please choose a category for your request:
AdministrativeIncident ManagementDocumentsReportsTasks and WorkflowUser RolesOther

Which user will be able to use this enhancement?
AllSpecialistsSchool AdminsCoordinatorsSuperintendentsSchool UsersSystem AdminsOther

Note: Enhancements can take as long as six months, depending on its complexity. Expect a minimum turnaround time of 1-2 months.